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Genius Gate System Problem
#1
Hi There, 

I am new to the forum so hello all.  Smile

We had our home renovated 2 years ago and decided to have Electric Gates fitted for security reasons and to stop the kids,etc. from running out onto the road. 

They were installed by a professional and worked brilliantly. It is a Genius system. 

But about 3 months ago, I tapped in the code into the keypad as usual, it made the beep to say the code had been accepted, but nothing happened....just silence....

So, I tried to contact the installer, but cannot seem to track him down, His phone is not even ringing. I am not even sure if he is still in business?

I tried contacting other installers, etc. but none of them use the Genius system and to be honest, are not interested in fixing a system that they did not install...

So, after 3 months of being fed up of open and closing out gates manually, I opened the control box and downloaded a copy of the manual for the control board which is a Genius Brain 17. 

So, with my incredibly un-technical knowledge, I followed the manual and saw that there was an error light flashing on the board. So, I managed to find out it was showing Error code 14 - Configuration Error. So, following the manual, It suggested going through a Setup again, which I did and the error disappeared and the gates were working again...brilliant!!

They worked all day yesterday...but I wake this morning...and try to open the gates using the keypad....and nothing...

I opened the box again and this time another error code on the control board is showing, Error Code 12 - BUS G-WAY CALL...

This time I am stumped...I do not have enough knowledge to do anything further myself. It is strange that they worked perfectly for 2 years and the problems have only recently started? 

Would anyone have an idea what may be the problem?  Is the control board faulty and just need replacing or something else?

I would really appreciate any help...just want to get my lovely electric gates working again... Sad

Thanks so much!!
Reply
#2
Hi,

it could just be that there are several faults on the system and it is just coincidence.

i would personally suggest you to get an installer out to check this as it will require you need to remove the cables.
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