30-06-2019, 12:07 PM
Hi There,
I am new to the forum so hello all.
We had our home renovated 2 years ago and decided to have Electric Gates fitted for security reasons and to stop the kids,etc. from running out onto the road.
They were installed by a professional and worked brilliantly. It is a Genius system.
But about 3 months ago, I tapped in the code into the keypad as usual, it made the beep to say the code had been accepted, but nothing happened....just silence....
So, I tried to contact the installer, but cannot seem to track him down, His phone is not even ringing. I am not even sure if he is still in business?
I tried contacting other installers, etc. but none of them use the Genius system and to be honest, are not interested in fixing a system that they did not install...
So, after 3 months of being fed up of open and closing out gates manually, I opened the control box and downloaded a copy of the manual for the control board which is a Genius Brain 17.
So, with my incredibly un-technical knowledge, I followed the manual and saw that there was an error light flashing on the board. So, I managed to find out it was showing Error code 14 - Configuration Error. So, following the manual, It suggested going through a Setup again, which I did and the error disappeared and the gates were working again...brilliant!!
They worked all day yesterday...but I wake this morning...and try to open the gates using the keypad....and nothing...
I opened the box again and this time another error code on the control board is showing, Error Code 12 - BUS G-WAY CALL...
This time I am stumped...I do not have enough knowledge to do anything further myself. It is strange that they worked perfectly for 2 years and the problems have only recently started?
Would anyone have an idea what may be the problem? Is the control board faulty and just need replacing or something else?
I would really appreciate any help...just want to get my lovely electric gates working again...
Thanks so much!!
I am new to the forum so hello all.
We had our home renovated 2 years ago and decided to have Electric Gates fitted for security reasons and to stop the kids,etc. from running out onto the road.
They were installed by a professional and worked brilliantly. It is a Genius system.
But about 3 months ago, I tapped in the code into the keypad as usual, it made the beep to say the code had been accepted, but nothing happened....just silence....
So, I tried to contact the installer, but cannot seem to track him down, His phone is not even ringing. I am not even sure if he is still in business?
I tried contacting other installers, etc. but none of them use the Genius system and to be honest, are not interested in fixing a system that they did not install...
So, after 3 months of being fed up of open and closing out gates manually, I opened the control box and downloaded a copy of the manual for the control board which is a Genius Brain 17.
So, with my incredibly un-technical knowledge, I followed the manual and saw that there was an error light flashing on the board. So, I managed to find out it was showing Error code 14 - Configuration Error. So, following the manual, It suggested going through a Setup again, which I did and the error disappeared and the gates were working again...brilliant!!
They worked all day yesterday...but I wake this morning...and try to open the gates using the keypad....and nothing...
I opened the box again and this time another error code on the control board is showing, Error Code 12 - BUS G-WAY CALL...
This time I am stumped...I do not have enough knowledge to do anything further myself. It is strange that they worked perfectly for 2 years and the problems have only recently started?
Would anyone have an idea what may be the problem? Is the control board faulty and just need replacing or something else?
I would really appreciate any help...just want to get my lovely electric gates working again...
Thanks so much!!