MC800 NOT OPENING FOR WHITELISTED PLATES AFTER FACTORY RESET

[Wenzo]

I factory reset my MC 800 box but my Hikvision cameras for plate settings and whitelisted plate numbers were left untouched but now after doing the learning again and setting it up when a car approaches. It no longer opens. Please help

[benbrooks]

Hi,

Thank you for your enquiry.

You have mentioned the gates do not open by use of the HikVision Cameras, do they open for any other device such as a remote control?
When the fault occurs, on the panel you have a LED behind the BLUEBUS terminal. How many times does this LED flash before the pause.

Hopefully this will give us a better indication of the fault at play.

Many thanks

Ben

[Wenzo]

It's on normal green led blinking and red led on 12 which is stop is on. My cable from hikvision cameras on the gate is connected to Open (14) and COM (4)

[Wenzo]

Also yes I have not yet programmed the remote but gate opens at the press of OPEN or CLOSE buttons on the control box itself only it doesn't open anymore when a car approaches