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Not Able To Access Data of Sensor Gate

A few days ago, I installed electric gate at my main entrance and configure it with minitab to store all the data in my server so I can access all the activities using app installed in my app. Sometimes gate sensor doesn't work and the data it stored is not accessible in my device. When I searched about this, I came across to this article what is minitab, as per this I need to reset all the sensor setting and configured it again with the system, I did the same and getting the repeated issue. I tried again using this but didn't any solution.

What might be the reason behind this and how can I solve this.?


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