NICE gates open slightly then stuck

[Overthefence]

Hi 

I had NICE swing gate motors installed a few years ago and they worked fine for a month or so before one time when given the open command,  the lead gate opened a few inches and then stopped. Sending follow up close commands, open commands, using the fob, using the sms commands all failed to get any response. 

The only way I could find to get them moving again is to turn off and back on at fusebox. And then the close commands would usually work. And then it’d be back to working for another month or so before the same problem happens again. Obviously always happens at the worst time and then have to scramble for the tool to release the gates. 

I’ve now stopped using them as the inconsistency is a pain but would love to find a solution.

In case it helps- the kit was installed brand new and the sensors have been kept clean. 

Any help would be hugely appreciated 

Thanks

[Overthefence]

I should add that sometimes on the open command, the lead gate will open a bit further and then stop and return but won’t go all the way back to closed, stopping a few inches open. And then same issue of being stuck and ignoring all further commands until off/on at fusebox.