Beninca actuator arm not moving at al

[Andruelectricgates]

i have a customer with a Beninca primier Actuator arm control by a brainy 24 i am getting a pno2 and the gate do not move i have tried all tricks in the book you can hear the clicker give the open command but gate do not move i have test 
the arms indivaully with 24volts thay move freely how do i get rid of pno2 and get the gates in operation

Thanks Any help will do

[benbrooks]

i have a customer with a Beninca primier Actuator arm control by a brainy 24 i am getting a pno2 and the gate do not move i have tried all tricks in the book you can hear the clicker give the open command but gate do not move i have test 
the arms indivaully with 24volts thay move freely how do i get rid of pno2 and get the gates in operation

Thanks Any help will do

Hi,

Thank you for your message.

PNO2 refers specifically to a programming function where you can change the torque of the motor, presumably this has been set too full while conducting tests to ensure that resistance is not an issue.

This could potentially be a safety input causing this fault as it seems random, although it could be the control board not giving out the voltage.
I would link 18,19,20 back to terminal 25 to ensure that there are no safety inputs that can be causing any issues while testing.

I presume that you have used a battery to move the motors manually to test they both work, however when you give a command have you metered out that motors voltage output to ensure there is voltage coming out?

Another method for this is to swap the motor one connections with the motor two connections in the control board and see if the fault stays with the same motor or swaps onto the other motor, if the fault switches to the other motor this could prove that it is a board related issue.

I hope the above helps.

Many thanks 
Ben