Electric Gates, Garage Door, Access Control, Smart Home & Security Forums

Hiya,

We've got a sudden problem with our gate motor, and we're looking for advice.
This install has been working since 2019, with no problems, and our remote works like this:
First push - OPEN
Second push - STOP
Third push - CLOSE

Today, the third push caused the gate to continue to open to its full limit, where it stopped. It won't close.
It's as if the motor won't go into reverse.

My first attempt at dealing with the problem was to reset the board, but the control panel can't "relearn" the gate length, because the motor, even after factory reset, continues to turn only in the "open" direction.

Any thoughts?

Thanks, Mac.

(23-10-2022, 02:17 PM)MacMcg Wrote: [ -> ]Hiya,

We've got a sudden problem with our gate motor, and we're looking for advice.
This install has been working since 2019, with no problems, and our remote works like this:
First push - OPEN
Second push - STOP
Third push - CLOSE

Today, the third push caused the gate to continue to open to its full limit, where it stopped. It won't close.
It's as if the motor won't go into reverse.

My first attempt at dealing with the problem was to reset the board, but the control panel can't "relearn" the gate length, because the motor, even after factory reset, continues to turn only in the "open" direction.

Any thoughts?

Thanks, Mac.

Hi Mac,

What is the bluebus LED doing when you give it a command to close? It seems like it could be a safety fault.

I would recommend removing all accessories wired into the STOP, BLUEBUS, OPEN, CLOSE, SBS and do recognition learn to delete them temporarily from the system. To do a re-learn, press and hold stop/set and open at the same time for 3 seconds then release.

Let me know how you get on.

Sam.